A Premium Trial expired notification appears after you click Yes. To deactivate the Premium Trial, click Yes. Please attach the file in your next reply. Select Deactivate Premium Trial from the drop-down menu. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program Learn how to download and install Malwarebytes, activate a Premium subscription, scan for threats, and other functions. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Get Started Malwarebytes for Windows guide The Malwarebytes for Windows version 4 guide covers the basics of using the program. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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